Payment Cancellation Status Change

This webhook sends notifications when payment cancellation status changes to one of the following statuses: CANCELLATION_IN_PROGRESS, CANCELLATION_ACCEPTED, CANCELLATION_REJECTED, CANCELLATION_COMPLETED.

Webhook Details

integer

required

Cancellation request ID

integer

Transaction ID

string

required

Transaction direction. Available values: “INBOUND”, “OUTBOUND”

string

required

Cancellation reason code. Available values: “DUPL”, “CUST”, “FRAD”, “TECH”, “AC03”, “AM09”, “AGNT”, “COVR”, “CURR”, “CUTA”, “DS24”, “FRNA”, “FRTR”, “INDM”, “SYAD”, “UPAY”, “AC01”, “AC04”, “AC06”, “AC13”, “AG01”, “AG02”, “AM01”, “AM04”, “AM05”, “CNOR”, “DNOR”, “MD01”, “MD02”, “MD07”, “MS02”, “MS03”, “RC01”, “RR01”, “RR02”, “RR04”, “SL01”, “BE05”, “FF01”, “DT01”, “ED05”, “PY01”

string

required

Cancellation status. Available values: “CANCELLATION_CREATED”, “CANCELLATION_IN_PROGRESS”, “RETURNING”, “REFUSING”, “PAYMENT_RETURNED”, “CANCELLATION_REFUSED”, “PROCESSING_FAILED”, “CANCELLATION_COMPLETED”, “CANCELLATION_REJECTED”, “CANCELLATION_ACCEPTED”

Request Example

{
  "cancellationId": 102,
  "trxId": 2018845,
  "direction": "OUTBOUND",
  "reason": "CUST",
  "status": "CANCELLATION_IN_PROGRESS"
}

Cancellation Request Processing Statuses

The table below standardises how you track SEPA cancellation requests from start to finish. Each status maps to specific inbound/outbound ISO-20022 messages, giving you clear, machine-readable checkpoints for monitoring and automating your cancellation workflow.

Status name	ISO-20022 Message	Description
CANCELLATION_CREATED	-	Cancellation request successfully created and validated by the Inventi Payment Platform.
CANCELLATION_IN_PROGRESS	camt.056	The payment cancellation request is received from the clearing system and waiting for the User activities. Can be accepted and payment will be returned or rejected.
RETURNING	pacs.004	User decides to return the funds. The payment return message is sent to the initiator of the payment cancellation request. The intermediary cancellation request status, which doesn’t allow to execute any actions until the final status of the payment return will be set.
REFUSING	camt.029	User rejects to return the funds. The resolution of investigation message is sent to the initiator of the payment cancellation request. The intermediary cancellation request status, which doesn’t allow to execute any actions until the final status of the resolution of investigation will be set.
PAYMENT_RETURNED	pacs.004 or pacs.002	Incoming cancellation: The payment return message successfully delivered to the beneficiary bank. This is the final processing status. Outgoing cancellation: The payment return message following the sent cancellation request is received from the clearing system, or the original payment is cancelled by the clearing system before settlement. When cancellation is completed before settlement, no separate payment return transaction is created.
CANCELLATION_REFUSED	camt.029	Incoming cancellation: The resolution of investigation message successfully delivered to the beneficiary bank. This is the final processing status. Outgoing cancellation: The resolution of investigation message following the sent cancellation request is received from the clearing system. The payment return refusal data are indicated for the related cancellation request.
PROCESSING_FAILED	-	The state which indicates that there was an error during processing of the response for the cancellation request message. This state allows to reprocess the cancellation request after the errors will be eliminated.
CANCELLATION_COMPLETED	pacs.004 or pacs.002	Incoming cancellation: The payment return transaction completed successfully. If failed, the status will be changed to the CANCELLATION_IN_PROGRESS and it is possible to reprocess the cancellation request. Outgoing cancellation: The payment return message following cancellation request is received from the clearing system, or the original payment is cancelled by the clearing system before settlement. When cancellation is completed before settlement, no separate payment return transaction is created.
CANCELLATION_REJECTED	camt.056	The payment cancellation request message was rejected by the clearing system due to errors. The state allows to initiate additional cancellation request after the errors will be eliminated.
CANCELLATION_ACCEPTED	camt.056	The payment cancellation request message successfully delivered to the beneficiary bank.

Retry Mechanism

There is a retry mechanism - if an endpoint fails, the notification will be repeatedly sent until it is successfully delivered. During this retry process, all other notifications will be held back and will only be delivered once the initially blocked notification is successfully sent.

Getting Started

Integration Guide

Account Management

SEPA Instant/SCT

SEPA Direct Debit

SWIFT Payments

Payment Information

Investigations (Preview)

Nostro Accounts

Bank Information

Webhooks

Webhook Details

Request Example

Cancellation Request Processing Statuses

Retry Mechanism

​Webhook Details

​Request Example

​Cancellation Request Processing Statuses

​Retry Mechanism

Webhook Details

Request Example

Cancellation Request Processing Statuses

Retry Mechanism